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Ockel Support

Sirius B

Setup

Enjoy your content on any HDMI screen in three easy steps.

Step 1: Connect your Ockel device to a HDMI cable and connect the cable to a screen.

Step 2: Connect the power cable to your Ockel device and a power outlet.

Step 3: Start working or playing.

Configuration

Please make sure that you’ve connected the Ockel device as described above. Press the power on button to start up your Ockel for the first time.

Please note: Any Ockel device needs about 10 minutes during the first boot-up to configure Windows 10. Please do not turn off the device during this configuration as this might cause errors!

The Windows 10 configuration will begin shortly after the Sirius B has started up. Please fill in your details and connect to a network in order to continue.

Windows Update

Once set-up, make sure you download all the available updates for your Ockel device the Windows Update section of Windows.

Warranty

Every Ockel comes with a two year standard warranty plan.

Download the Ockel warranty information card here.

Manual

Every Ockel comes with a manual in the box.

Download the Sirius B manual here.

Drivers

When you’ve ordered a Ockel PC without an OS or when you’ve re-installed Windows you’ll need the Sirius B Driver Set.

  1. Download the full Driver Package here.
  2. Open the ‘primary installer’ folder.
  3. Double click on the ‘setup.exe’ file.
  4. Follow the instructions on your screen to finalise the installation.

String ID Error

Please note: If you’re experiencing the ‘String ID’ error. Please select the tab ‘Install Drivers using Device Manager’ on this page for instructions on how to update your drivers manually.

Unexpected Error message

The ”Unexpected error” message may pop-up on the first start up. This error is caused due to the fact that the Ockel was turned off during the configuration process. We’ve released a short manual to solve this error.

Please follow the steps below:

  1. Please download Windows 10 from the Microsoft website here.
  2. Please download the Unexpected Error Solution Guide here.

Bluetooth does not work

Windows Update

Please make sure that you’ve installed all Windows updates. To download Windows 10 updates, please visit the Windows Update section on your Ockel PC.

If the Bluetooth connection is not working after you’ve installed the Windows updates, please follow the next steps:

Solution Guide

  1. Download the Bluetooth Driver Package here.
  2. Open the .EXE file.
  3. Follow the installation steps to solve the issue.
  4. Reboot your device to finalise the installation.

WiFi does not work

Windows Update

Please make sure that you’ve installed all Windows updates. To download Windows 10 updates, please visit the Windows Update section on your Ockel.

If the Wifi connection is not working after you’ve installed the Windows updates, please follow the next steps:

Solution Guide

  1. Download the Wifi Driver Package here.
  2. Open the .EXE file.
  3. Follow the installation steps to solve the issue.
  4. Reboot your device to finalise the installation.

Ubuntu Wifi drivers

Please select the ”Ubuntu installation” tab to download the Ubuntu Wifi Driver Package

Powerloss

Please make sure that you’ve installed all Windows updates. To download Windows 10 updates, please visit the Windows Update section on your Ockel.

Please also make sure that you use the original adapter, which was shipped with your device.

Ubuntu Installation

We’ve created a how-to for every Ockel PC-owner that wants to install Linux Ubuntu.

  1. Please download the required files for the Linux Ubuntu installation here.
  2. Please download the Linux Ubuntu installation Solution Guide here.
  3. Download the WiFi installation Driver + Guide here.

In some cases the tool used to create the bootable USB flash drive (LiLi) can be flagged as a virus. There is no need to worry, this is a false positive notification.

Windows reinstallation

There are several reasons why a reinstallation of Windows 10 is needed.

We’ve released a detailed manual how to reinstall Windows 10 on your Ockel device. Please download the Windows 10 reinstallation guide here.

Windows (anniversary) Update installation

The following installation guide helps you to install Windows updates on to your Ockel device.

Windows is frequently updating its operating systems with the latest security and compatibility fixes. We recommend everyone to install these updates when Windows releases them. Both the regular and the Anniversary updates can be found in the Windows Update section in your Windows Configuration center.

Download the Windows 10 Reinstallation Guide here.

Install drivers using Device Manager

If your driver was not detected or installed by Windows Update, you can try installing the driver manually if you have a compatible version. Windows 10 and previous versions of Windows such as Windows 7 share the same driver model, so it should work.

  1. Press Windows key + X.
  2. Click Device Manager.
  3. Once device manager is open, select the device, right click it and click Update Driver Software. This will launch the update driver software wizard, which presents two options:
    1. Search automatically for updated driver software – its possible Windows might have the driver software if you have not checked it yet, if its taking too long, then the next option is usually best.
    2. Browse my computer for driver software – if there is a compatible driver and you already have the driver files, then all you need to do is point to it and Windows automatically install it for you.

Here select to use an existing driver, browse to where the Ockel Sirius B (Black Cherry) driver package is located on your computer, whether that is a partition, network share, thumb-drive or install disc. Make sure the option to Include subfolders is checked. Click Next and wait while the wizard completes the installation.

No HDMI video output

Please use some force to press the Black Cherry HDMI-cable correctly in the HDMI connector.

There should be no or very limited space between the cable and the Black Cherry HDMI connection port.

Return Policy

At Ockel Computers we want to make sure you’re happy with your purchase. In case you want to return your Ockel device you can find our Return Policy here for more information.

We are here to help

Our online support center is the fastest way to find an answer to frequently asked questions.

If you can’t find the answer to your question, you can email us at support@ockelcomputers.com.

In order to help you as quickly as possible, please include the following details:

  • Your full name
  • Order date (if applicable)
  • Order number (if applicable)
  • Detailed description of your issue (if possible, please provide screenshots)

We try to answer all questions within 48 hours on business days between 09:00 – 17:00 (GMT+1)