• nl

Ockel Support

Sirius A

Warranty

Ockel Computers offers two-year limited warranties on Ockel products purchased from Ockel Computers Authorized Distributors. This warranty covers all hardware items included in the box. You can find the warranty plan here.

Drivers

All the latest Windows® 10, 64-bit drivers for your Ockel Sirius A or Ockel Sirius A Pro are available in a single download.

Download bundled drivers for your Ockel Sirius A.

Save & extract the files on to your Ockel Sirius A device. An installation manual is included in the .zip file.

Switch Mode Alpha v.01

The Switch Mode Alpha (v.01) can be found here: Download Alpha v.01

We will continue to develop this feature. All of your feedback is welcome, please e-mail us your feedback via support@ockelcomputers.com.

Please note: Before experimenting with the SwitchMode app, please ensure your external display is setup as extended display. Once you’ve done that, simply run the SwitchMode executable. If an external display is connected, all applications will be moved to the external display, the Sirius A display will turn white and function as a trackpad. Disconnecting the external display will make the SwitchMode run in the background.

Known issues: pointer is not bound to external display only; pointer flickers while panning; only single clicks are supported;”

To quit the application, please use the task manager.

WiFi / Bluetooth doesn’t work

Please make sure that you’ve installed all Windows updates. To download Windows 10 updates, please visit the Windows Update section on your Ockel.

In case your Ockel Sirius A is up-to-date, make sure to perform the following steps in order to resolve WiFi issues:

  1. Download the Intel Driver & Support Assistant (https://www.intel.com/content/www/us/en/support/detect.html)
  2. Follow the instructions during the installation of the assistant
  3. Once the set-up has been completed. Continue to search for drivers via the assistant tool
  4. Download and install all available updates immediately
  5. Reboot your Ockel device to resolve the WiFi issues

My fingerprint scanner doesn’t work

We are working on a solution for users who are experiencing a fingerprint scanner that cannot be configured.

BIOS Update Instructions

Find the latest BIOS version for the Ockel Sirius A & Ockel Sirius A Pro here.

Return Policy

At Ockel Computers we want to make sure you’re happy with your purchase. In case you want to return your Ockel device you can find our Return Policy here for more information.

We are here to help

Our online support center is the fastest way to find an answer to frequently asked questions.

If you can’t find the answer to your question, you can email us at support@ockelcomputers.com.

In order to help you as quickly as possible, please include the following details:

  • Your full name
  • Order date (if applicable)
  • Order number (if applicable)
  • Detailed description of your issue (if possible, please provide screenshots)

We try to answer all questions within 48 hours on business days between 09:00 – 17:00 (GMT+1)