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Ockel Support

Sirius A

Warranty

Ockel Computers offers two-year limited warranties on Ockel products purchased from Ockel Computers Authorized Distributors. This warranty covers all hardware items included in the box. You can find the warranty plan here.

Drivers

Intel drivers are being updated quite regularly, therefore we suggest to use the Intel® Driver & Support Assistant (Intel® DSA) to automatically update your Intel drivers to the latest version.

All the other Windows® 10, 64-bit drivers for your Ockel Sirius A or Ockel Sirius A Pro are available in a single download. To make sure your device works correctly, download the drivers that correspond with the starting letters from your serial number, which you’ll find here:

Download bundled drivers for your Ockel Sirius A (AA)
Download bundled drivers for your Ockel Sirius A (AB and AC)

Save & extract the files on to your Ockel Sirius A device. An installation manual is included in the .zip file.

Switch Mode Alpha v.01

The Switch Mode Alpha (v.01) can be found here: Download Alpha v.01

We will continue to develop this feature. All of your feedback is welcome, please e-mail us your feedback via support@ockelcomputers.com.

Please note: Before experimenting with the SwitchMode app, please ensure your external display is setup as extended display. Once you’ve done that, simply run the SwitchMode executable. If an external display is connected, all applications will be moved to the external display, the Sirius A display will turn white and function as a trackpad. Disconnecting the external display will make the SwitchMode run in the background.

Known issues: pointer is not bound to external display only; pointer flickers while panning; only single clicks are supported;”

To quit the application, please use the task manager.

WiFi / Bluetooth doesn’t work

Please make sure that you’ve installed all Windows updates. To download Windows 10 updates, please visit the Windows Update section on your Ockel.

In case your Ockel Sirius A is up-to-date, make sure to perform the following steps in order to resolve WiFi issues:

  1. Download the Intel Driver & Support Assistant (https://www.intel.com/content/www/us/en/support/detect.html)
  2. Follow the instructions during the installation of the assistant
  3. Once the set-up has been completed. Continue to search for drivers via the assistant tool
  4. Download and install all available updates immediately
  5. Reboot your Ockel device to resolve the WiFi issues

My fingerprint scanner doesn’t work

We are working on a solution for users who are experiencing a fingerprint scanner that cannot be configured.

BIOS Update Instructions

Find the latest BIOS version for the Ockel Sirius A & Ockel Sirius A Pro here.

Return Policy

At Ockel Computers we want to make sure you’re happy with your purchase. In case you want to return your Ockel device you can find our Return Policy here for more information.

Wij zijn hier om te helpen

Ons online ondersteuningscentrum is de snelste manier om een ​​antwoord te vinden op veelgestelde vragen.

Als je het antwoord op je vraag niet kan vinden, kun je ons een e-mail sturen naar support@ockelcomputers.com.

Om je zo snel mogelijk te kunnen helpen, geef dan graag de volgende details door:

  • Je volledige naam
  • Besteldatum (indien van toepassing)
  • Bestelnummer (indien van toepassing)
  • Gedetailleerde beschrijving van je probleem (stuur indien mogelijk schermafbeeldingen mee)

We proberen alle vragen binnen 48 uur te beantwoorden op werkdagen tussen 09:00 en 17:00 (GMT + 1)